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In a knowledge-driven economy, information is the key to a company's success. However, just having information is not enough. To ensure efficiency across the entire enterprise, companies need to organize and document their knowledge, and disseminate key information to provide decision support and facilitate cross-functional activity. Without easy access to the right tools and information, your company will waste valuable time and resources that could better be used to serve customers. Digital Scribe's consultants can work with all types of information, and organize it for easy access and distribution. We can use both online and print-based media to support your user documentation and training efforts. Not sure what you need? Give us and call and we can explain your options and help decide your best course of action. DocumentationDigital Scribe specializes in online documentation design and creation, and performance support. Our consultants are well versed in the latest technologies and methods for online Help and manuals. The following sections describe our areas of expertise. Online DocumentationOnline media provide centralized access to your company’s information, and can reduce the duplication and distribution costs associated with printed materials. Some examples of online media are:
Print-based DocumentationFor user audiences that are not yet comfortable with online formats, Digital Scribe can create print-based documentation. We have solutions to address every challenge, including space constraints, constant updates, and organization of large amounts of information. To support future needs, we can design printed-based documentation for easy conversion to online formats. The following list shows some of the printed materials we create most often:
TrainingDigital Scribe can provide training solutions to address the performance gaps in your organization. These solutions include traditional classroom training, as well as various online training delivery strategies. Our consultants can work effectively with the key stakeholders in your company to:
Because we believe that training and documentation should go hand in hand, Digital Scribe strives to create training programs that are integrated with your company’s documentation efforts. For example, we can design training course materials so that they can be readily “repurposed” to serve as documentation. Our consultants are experts at creating:
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